Privacy Policy
Last Updated: April 2025 | Applicable to users in Australia
At Harbour Wins, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social entertainment platform. Please read this policy carefully. By accessing our free-to-play social online slots and other digital pastimes, you consent to the practices described below.
1. Information We Collect
We collect minimal information necessary to provide and improve our platform. This includes:
- Account Information: Email address, username, and password (encrypted) when you create an account.
- Technical Data: IP address, browser type, device information, and operating system for platform optimization.
- Usage Data: Information about your interaction with our free-to-play social online slots, features accessed, and session duration.
- Communication Data: Messages sent through our contact forms or support channels.
We do not collect sensitive personal information, financial data, or payment details, as our platform is entirely free-to-use.
2. How We Use Your Information
Your information helps us maintain and enhance our community platform:
Platform Operation
To create and manage your account, provide access to our social entertainment features, and ensure technical functionality.
Safety & Security
To verify age eligibility, prevent unauthorized access, and maintain a safe environment for our Australian community.
Communication
To respond to your inquiries, send platform updates (if subscribed), and inform you about community events.
We do not use your information for advertising real money gambling services or third-party marketing.
3. Data Storage & Security
We implement industry-standard security measures to protect your data:
- Secure Storage: Data is stored on encrypted servers located in Australia, compliant with local data protection regulations.
- Access Control: Only authorized personnel with legitimate needs can access user information.
- Data Retention: We retain your information only as long as necessary for platform operation or as required by Australian law. Inactive accounts are anonymized after 24 months.
- Breach Protocol: We have procedures to detect, report, and investigate personal data breaches within 72 hours as required.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information. Limited sharing occurs only with:
Service Providers
Trusted Australian-based companies that assist with hosting, analytics, and customer support, under strict confidentiality agreements.
Legal Requirements
When required by Australian law, court order, or to protect the rights, property, or safety of Harbour Wins, our users, or the public.
Any international data transfers follow Australia's privacy principles and include appropriate safeguards.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform:
You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.
6. Your Rights & Choices
Under Australian privacy laws, you have rights regarding your personal information:
Access & Portability
Request a copy of your personal data in a commonly used format.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal data under certain circumstances.
Objection
Object to processing of your data for specific purposes.
To exercise these rights, contact us at support@harbourwins.com. We respond within 30 days.
7. Data Deletion Requests
You may request deletion of your personal data by:
- Sending an email to support@harbourwins.com with "Data Deletion Request" in the subject line.
- Including your registered email address and username for verification.
- Specifying whether you want partial or complete account deletion.
Processing Time: Complete deletion occurs within 14 business days. Some data may be retained longer if required by Australian law or for legitimate business purposes such as fraud prevention.
Upon deletion, you will lose access to your account and any associated data within our free-to-play social online slots platform.
8. Contact & Complaints
For privacy-related inquiries, complaints, or to report a data breach:
Response Time
Within 72 hours for initial response
If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.